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Returns Information

In the event you would like to return your order, items must be returned within 30 days of receipt for full price and 15 days for sale items. Click HERE to download our printable returns form.

Free DPD return to shop service

We suggest that you consider our free DPD Returns Service with thousands of collection points across the UK, your parcel will be accepted and returned to us promptly via a secure, tracked service.

  • Print and complete the returns form.

  • Visit the DPD website here https://returns.dpd.co.uk/bamford/GB/home and follow the simple instructions to return your parcel.

  • Print the DPD return label and stick it on the parcel, removing or covering old labels.

  • Find your nearest DPD local shop by using the shop finder on the DPD return website and drop off your parcel. You’ll be given a receipt so you can track it.

If you are unable to use our DPD drop off service, please contact customer service customerservice@bamford.co.uk to arrange so that we can arrange a DHL collection for you. There will be a £5.00 charge for this service.

Bamford Barn Cotswolds Daylesford, Near Kingham Gloucestershire GL56 0YG United Kingdom

Return to store

Items can also be returned to our 62 South Audley street store or the Bamford Barn at Daylesford, Gloucestershire. All reimbursement of funds will be processed through our head office and not in store.

For returns outside the U.K.

The costs of returning the items are your responsibility. Bamford will not be responsible or liable if any item you return is lost, misdirected or delivered late. As a result customer has to bear the risks of the shipping chosen, please retain proof of delivery confirmation. For international returns the customer should clearly mark the return package as "returned british goods" to avoid any duties.

Returning services

For classes, workshops & treatment purchases please refer to our cancellation & refund policy within our T&C's.

Christmas Returns

We are offering an extended returns policy on purchases made in store & online between the 18th November 2021 - 15th December 2021. Orders placed between these dates can be returned until the 16th January 2022. For purchases made from the 16th December onwards, our normal returns policy applies.